Taking it Personally: How Brands Affect Customer Experience

share-a-coke
Many of us grew up in small towns or small close-knit communities. In those everyone-knows-everyone towns, familiarity was the currency of business. When you walked into a store, you were greeted by name (and often asked how your family was doing). Shopping lists were kept on file. If Mrs. Moretti’s son was caught cutting class, you could be sure his mother would hear about it from one of the shopkeepers.

But, today, as corporations and communities seem to be getting less personal, there are a few companies looking to revive this small-town feeling — and infuse it into their business.

snickers_hungerbars15Across industries, global marketers are tapping into the psychology of personal branding and the benefits it offers when trying to reach consumers. This year, alone, companies like Coca-Cola, Snickers, Lays and Budweiser have all tinkered with adding song lyrics, team logos, names in an effort to forge a deeper connection with their customers. It’s as if they’re trying to say, “We ‘get’ you.”

According to a report by Responsys, 61 percent of U.S. customers feel more positive about a brand with a personalized message. And to millennials, who have overtaken Baby Boomers as the largest living generation, this couldn’t be more apparent. Instead of blindly supporting trendy companies, they’re looking for products and services that specifically fit THEM.

“I want to buy something that’s my style, that someone looks at and says, ‘Wow! That’s perfect for Elizabeth’. I want my brands to say something about me, so that I am proud to say I use them.” – Ideastogo.com

It worked for Nike, which allows customers to design their own sneakers, and for Coca-Cola, too. After wrapping up its “Share a Coke” campaign in September, the company reported a 2.5 percent gain in sales, which they’ve attributed to the customized cans. For Snickers, the launch of their “You’re Not You When You’re Hungry” campaign, meant swapping their logo for 21 different symptoms people experience when they’re hungry. In its first full year, the campaign helped increase global sales of Snickers by 15.9% and grew market share in 56 of the 58 markets in which it ran.

And this idea isn’t lost on us, either. Here, at Structural Graphics, we’re constantly looking for ways to improve how print can help businesses connect with their audiences in a personal way. We design amazing print pieces with video that allow you to share a reel, recruitment video or a personalized message. Furthermore, our virtual reality viewers are making things very personal and can be customized to fit your business’ needs.

The currency of business today is to be relevant, targeted and, of course, personal.


Feeling insanely creative? Give us a call at 860-767-2661 or shoot us an email. Together we can make your marketing really pop.

Leave a Reply

Twitter Thumb Image Facebook Thumb Image Pinterest Thumb Image Instagram Thumb Image YouTube Thumb Image LinkedIn Thumb Image

© 2019 Structural Graphics. Rights reserved. Website by Bicycle Theory.