Category: Audio / Video Marketing

5 Unique (and Budget-Friendly) Ways to Thank Your Customers

It’s happened to all of us: You go to check your inbox and there to greet you are dozens of emails expressing thanks. “Thank you for your purchase.” “Thank you for subscribing.” “Thank you for participating in our event.”

But how effective are these email “thank yous” anyway?

As any good marketer knows, a simple “thank you” is all it takes to set your business or brand apart from the competition. But these days, with the overwhelming amount of digital communication available, saying it through email just isn’t enough. To help you get ahead and stand out from the pack, we’ve compiled some clever ways to thank your customers that are effective, impactful and have nothing to do with clicking send.

  1. Show, don’t tell. Instead of sending out a boilerplate email or even a standard “thank you” card, try showing recipients how much they mean to you by way of video. Not only do videos increase people’s understanding of a product or service, but it also allows you to showcase your brand’s personality and connect emotionally with your audience. Our Video-In-Print Brochures are a great place to start.
  2. Be engaging. Easier said than done, right? At Structural Graphics, we’re all about engagement, whether that means incorporating digital components into your direct mail or simply taking a unique approach to it altogether. From pop-up books and Telescoping Sliders to virtual reality head sets (ours are called SleekPeeks) and our iconic Flapper, we’ve got you covered.
  3. Give them something to remember you by. There’s no use in sending your customers marketing collateral if it doesn’t leave a lasting impression. Why not create a “thank you” that has some longevity by incorporating functional elements into your piece as well? Take this polygon calendar we created for Cars.com or a Pop Up Pen Holder like the one seen here.
  4. Surprise and delight. Emotions drive people to action. Consider including a little something unexpected in your “thank you” that will not only ensure that your brand is memorable to your intended recipient, it will also encourage them to interact with your brand in positive ways. Perhaps they’ll tell their friends about your brand or even read on in your “thank you” to purchase your product or service. Maybe it’s LED lights incorporated into your piece. Or maybe it’s sound to transport the recipient to your location. Interested in seeing some examples? Check out this video we did spotlight SKM Consumers Energy’s Pop Up House.
  5. Don’t stop there. Your thank you note should be more than just an expression of thanks. Think of Calls to Action to get the recipient to interact with your brand, whether that’s encouraging him to visit your website or asking her to share a photo of the piece on social media. This has two benefits: It’s fun for your recipient and it’s trackable for you. Our web keys are a perfect example of how to do this right.

Structural Graphics Video Mail Piece Grand Champion of 2017 US Postal Service Irresistible Mail Award

Some mail pieces are effective, some are engaging, some are beautiful. But very few can be called Irresistible Mail™” – the US Postal Service.

At the National Postal Forum in Baltimore, MD on May 23, 2017, The Lincoln Motor Company’s high-end video mailer, “See it First,” was selected as the Grand Champion Award winner of the “Irresistible Mail” trophy.  The Irresistible Mail Award is a USPS program that highlights mail pieces that increase engagement through innovative design, print or digital technologies.

Sharing creative credits on the winning mailer are Structural Graphics who printed and hand-assembled the piece, Lincoln Motor Company, Ford’s ad agency GTB (formerly Team Detroit), Hudson Rouge.

Used to give customers a sneak peek before the vehicle hit showrooms, this mailer presents a video screen embedded on the inside of a display folder.  Activating upon opening, the video delivers a story about Continental’s heritage and features, along with a tri-fold brochure describing the ownership experience, all delivered in a custom box. This piece was one of four finalists recognized at this year’s Forum, having been the winner of the 2nd quarter Irresistible Mail Award.

Additionally, you can find Structural Graphics on the 2017 USPS Irresistible site. Several of our pieces, created in partnership with MRM/ McCann and Sandy Alexander, are featured, including SleekPeeks VR Viewers, and OE, a slider design our paper engineers developed that features Near Field Communication and a “Twister” exploding page.

Be sure to check out Structural Graphics VPA Gallery.

5 Ways to Incorporate Video into Your B2B Marketing

Video is one of the most talked-about subjects in the marketing industry right now, and with good reason. Did you know that videos increase people’s understanding of a product or service by 74%?

Everyone from social media strategists and content creators to businesses and brands are all jumping aboard this trend. Why? They all understand how and why video has become such a popular mechanism to win new business and increase audience loyalty.

But despite its growing relevance, one of the questions we get most is: How do I get started with video marketing? Here, we’ve included a few tips to help make your marketing videos even more effective.

  1. Choose the right files. To ensure the quality of your video and sound are exactly where you want it, we recommend using the following: a) video file format: MP4, WMV, AVI, MOV, (Codec: MPEG-4, Divx, Xvid 720P) b) Audio output: Mono speaker c) Sound level: 75-80 dB
  2. Keep it short. Video is a great vehicle for delivering your message, if it’s done effectively. Keep your videos short (30-60 seconds) and entertaining while still delivering on substance.
  3. Don’t forget the CTA. Perhaps it’s as simple as encouraging viewers to visit your website or call a direct line. Whatever the call to action is, don’t forget it. This will help you track responses and, perhaps more importantly, determine the success of your marketing efforts.
  4. Make your messaging digestible. In addition to keeping your content brief, remember to share your messaging in short, potent bursts. Perhaps this means separating your video into “chapters” or creating a YouTube series to really hit home your product or brand. Allowing viewers to enjoy your content in bite-size pieces ensures your audience will absorb more of the information you’re delivering.
  5. Consider Video-in-Print formats. Here at Structural Graphics, we have produced hundreds of thousands of video units for some of the top Automotive, Pharmaceutical, Financial Services, Manufacturing and Entertainment brands in the world. Check out our VPA Gallery here.

Why Video in Print Can Work for Your Brand

“If a picture paints 1,000 words then one minute of video is worth 1.8 million.”
– Dr James McQuivey, Principal Analyst at Forrester Research

Within the last decade or so, the marketing landscape has changed tremendously. Traditional outreach in the form of catalogues and printed post cards has given way to email blasts and digital ads as consumers increasingly spend their time online.

This change in consumer behavior means that we, as marketers, must also alter the way in which we produce content for the companies and the brands we represent. Not only do we need to be more intentional with the stories we tell, but we must become more strategic in how we tell them.

Research shows that printed collateral continues to be a compelling and successful way to capture the attention of your target audience. However, when coupled with video, print has the capability to not only gain consumers’ attention, but also to hold it.

The statistics are there:

  • 70% of marketing professionals report that video converts better than any other medium (CodeFuel)
  • 90% of customers report that product videos help them make purchasing decisions (HubSpot)
  • On Facebook, video posts have 135% greater organic reach than photo posts (Social Media Examiner)
  • 76% of companies who have used videos in the past year report a direct business impact (AdWeek)

With the blurring pace of modern society, video is one of the few types of mediums that caters to the consumers of today, while still providing the value, relevance and trackable metrics marketing professionals are after. But how can we merge the strengths of print with those of video to create a singular high-impact marketing tool?

Our video-in-print brochures offer an effective option when it comes to getting your company noticed. One of the biggest advantages of combining these two mediums is the ability to enhance your brand messaging through engaging and supporting content. Video is highly visual and auditory, which means it’s easier for people to remember than text-based content. When consumers remember your video content, they, in turn, remember your brand. This can translate into better brand loyalty as well as more sales and leads.

Aetna used this dynamic video brochure to send information about its “smarter” healthcare solutions to consumers. The inside of the brochure featured a video screen with 6 buttons underneath it. By pressing each button, consumers could watch a video and learn more about each of the different solutions offered by Aetna.

T-CAAN is one of Canada’s oldest and most extensive networks of independent advertising, marketing and communication agencies. Information Packaging of Canada used this video handout at a recent T-CAAN event in Calgary. The mechanism they used was the Extendo. When you pull out the bottom panel, another panel automatically slides out from the top featuring a video about Information Packaging.

Nationwide Financial went “all out” and used this video invitation for its 2016 Nationwide Sales Invitational, a high-end event that rewards an elite group of advisors for their life and annuity sales volume and sales potential with Nationwide. The inside of this elegant mailer featured a video about the event complete with play/pause and volume controls.

What are you waiting for? Get in touch and let’s figure out how to take your marketing to the next level.

Thinking Outside the Inbox: Direct Mail for the Holidays

postbox
I always get excited when I receive mail.

One glimpse of the mail carrier, donning his USPS garb, and I wait anxiously to see whether there’s anything addressed to me. But on those days when I’ve got more than bills or credit card offers stuffed in my mailbox, that childlike excitement I felt earlier all too quickly disintegrates into something else: disappointment.

There are the flat mailers that have my name incorrectly printed on them. There are the catalogs with promo codes so buried I get exhausted from flipping through before even finding them. And there are the dreaded cards and the postcards that I barely even look at before throwing away.

Sound familiar?

These pieces all have one thing in common (besides meeting my recycling bin): they’re boring. And as businesses increase their efforts to vie for your attention this holiday season, as marketers you want to be anything but. So, if you’re not currently creating (or, at the very least, brainstorming) some ways to set your direct mail apart, you’re already missing out on the opportunity to make a memorable impression.

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But don’t worry, it’s not too late to get your company or your products noticed in time for the holidays. Here, we’ve curated some of our most helpful tips on how to bring back that “wow factor” during the most magical time of the year.

      1. Go dimensional. Perhaps the easiest way to make a real impact with little-to-no-effort? Incorporate dimension. By incorporating pieces like our 3″ pop-up cube into your marketing, it’s easy to put forth your messaging in a way that takes advantage of 3D (but still ships flat).
      2. Embrace technology. For better or for worse, we live in a digital world and it’s just going to get that much more – er – digitaler. Instead of rejecting this characteristic of modern life, we say embrace it! Want your print advertising to play your jingle? Want to incorporate virtual reality or LED lights into your messaging? Make your customers feel like a kid around the holidays by sending them something shiny AND bright in the mail.
      3. Video is your friend. Did you know that videos increase people’s understanding of a product or service by 74%? In case you’ve been living under a rock, video is super trendy right now. Combine video with one of our high-impact print solutions and you’ve got a powerful marketing tool.
      4. Surprise them. If a consumer is able to predict how a promotional piece is going to look or feel before they even get their hands on it, you can almost bet that it will get lost and maybe even thrown away. Make your brand as exciting as you are – that unexpected element will not only set you apart from your competitors, but it’ll leave a lasting impression in your recipients’ minds.
      5. Think Interactive. Print plays to the human senses in ways that digital tech is hard-pressed to match. By delivering a direct mail piece that recipients can engage with, you’re not only getting their attention, but you’re strengthening your brand’s longevity, too.

Feeling inspired? Have an idea for how your business can target the next generation of purchasers? Contact us to get started.

10 Commandments of Direct Mail Marketing

For your pleasure, 10 Commandments of Direct Marketing set in proverbial stone.

  1. Thou shalt include clear calls to action.
    Just as its name implies, it’s important to be extremely direct with direct mail marketing. As a business, your job is to motivate people to do something: visit your company website, request a free sample or even purchase a product you’re trying to sell. It’s important for your call to action to be concise and to the point.
  2. Know thy target like thy know thyself.
    The better you know your prospects – who they are and what they want – the more likely your message will resonate with them effectively. Not only will this help you better tailor your direct mail pieces, but you’ll also increase the likelihood of encouraging your prospects to react to your call to action (see point 1 above).
  3. Thou shalt use responsive design.
    Research indicates that nearly half of mobile phone users feel frustrated when they visit a site that’s not mobile-friendly – and who could blame them? In this day and age mobile phones, e-readers and tablets are the preferred way to access websites and email. So, if you and your business can’t keep up, you’ll probably be left behind.
  4. Thou shalt not fear staying true to thyself.
    How do you make your product or company stand out from the rest? Don’t be afraid to take inspiration from others and to make each direct mail piece your own. Use color schemes and logos unique to who you are. iBeacons, virtual reality headsets, LED lighting and pop-up books are a few ways our clients have set themselves apart in their marketing.
  5. Thou shalt track.
    In order to know which pieces get the best response, it’s essential to track the results from each and every direct mail marketing campaign. Not only will you be able to send your mailers with confidence, but you’ll also know who responds to your marketing and have an opportunity to follow up.
  6. Honor thy needs of thy customer.
    No matter how you spin it, the customer/ prospect’s needs always come first. Are they looking for a new heart medication or an organic make-up line? As a marketer, your job is to solve a problem that your customer has. Remember that.
  7. Thou shalt provide value.
    Can your direct mail piece be multi-functional? A great example of this is our pop-up cube pencil holder. Not only does the piece provide information of what a company is trying to sell or promote, but it also has longevity – recipients have kept these pieces on their desks for weeks or months because of their value. It’s a win for both.
  8. Remember to make mailers creative.
    Here at Structural Graphics and our online offering, Red Paper Plane, we use dimensional print to get people’s attention whether it’s a DIY snowman or an origami gift card holder. No matter what you’re looking to promote, we’ve got a fun, effective and creative way to do it.
  9. Thou shalt use proven techniques.
    Perhaps it’s a unique selling proposition. Or maybe it’s a web key that encourages recipients to visit your website. Whatever has worked for you in the past, use it.
  10. Thou shalt always tell a good, compelling and powerful story.
    Enough said.

Ready to get your direct mail on? Give us a call at 860-767-2661 or shoot us an email. Together we can make your direct marketing really pop.

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